Effective listening has two parts, active listening and empathetic listening. Through my Wood Badge coarse, I learned I'm a very empathetic listener. Generally that is a good thing, but sometimes I'm so concerned about what others are going through, I decide its better if I do it all myself - even its really not better if I do it all myself!
I especially liked the part about "Listening in Adversarial Situations" because these are the times I avoid. The three tips are
- Don't enable an adversarial speaker.
- Flip a negative to a positive.
- Strive to create a positive present instead of a negative past.
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